At KAZI ONOCK LLC, we are committed to delivering your orders efficiently and professionally. This Shipping Policy applies to all products and categories sold through our website.
1. Order Processing
Orders are generally processed within 1 to 3 business days after successful payment confirmation.
Processing times may be extended during holidays, promotional periods, inventory verification, or high-volume order periods.
2. Shipping Time Estimates
Estimated delivery times are:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Delivery estimates are not guaranteed and may vary due to courier operations, destination country, customs clearance, weather conditions, public holidays, or transportation delays.
3. Shipping Charges
Shipping costs are calculated based on order size, weight, destination, and courier availability. Applicable shipping fees will be shown during checkout before payment confirmation.
We may occasionally offer free shipping promotions on selected products or order values.
4. Delivery Address Accuracy
Customers are responsible for providing accurate shipping information, including full name, address, phone number, and postal details.
Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or additional shipping charges.
5. Shipment Tracking
When available, tracking information will be provided after shipment confirmation. Tracking updates depend on the courier service and may take time to appear.
6. Delivery Delays
We are not responsible for shipping delays caused by:
- Courier service interruptions
- Customs inspections or clearance delays
- Weather conditions
- Remote area delivery limitations
- Incorrect shipping information
- Public holidays or emergency situations
7. Customs, Duties, and Taxes
International orders may be subject to customs duties, VAT, import taxes, or local government charges depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated.
8. Damaged or Missing Deliveries
If your order arrives damaged, incomplete, or cannot be located after delivery confirmation, please contact us within 48 hours.
We may request photos, packaging details, and order information to investigate the issue.
9. Failed Delivery or Returned Packages
Orders returned due to incorrect addresses, refusal of delivery, or failure to receive the package may be subject to additional reshipping fees.
Refunds in these situations may exclude shipping and handling charges where applicable.
10. Contact for Shipping Support
KAZI ONOCK LLC
7901 4TH ST N STE 33535, ST. PETERSBURG, FL 33702, United States
Email: contact@kazionockllc.com
Phone: +880 1650-078808