Return & Refund Policy

This Return & Refund Policy explains the conditions, process, and eligibility for returns, refunds, exchanges, and replacements for products purchased from KAZI ONOCK LLC.

At KAZI ONOCK LLC, we aim to provide a fair and professional return and refund experience for our customers.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order, subject to review and approval.

To qualify for a return, the item must:

• Be unused and in original condition unless damaged on arrival
• Include original packaging and accessories
• Not show signs of misuse or unauthorized repair
• Be returned with proof of purchase or order confirmation

2. Non-Returnable Items

The following items may not qualify for return or refund:

• Opened or used personal care products
• Hygiene-sensitive items once opened
• Clearance or final sale products
• Products damaged due to customer misuse
• Products altered or repaired by unauthorized persons

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect item, please contact us within 48 hours of delivery.

We may request:

• Order number
• Photos or videos of the item and packaging
• A short explanation of the issue

After review, we may offer a replacement, exchange, store credit, partial refund, or full refund depending on the situation.

4. Return Approval Process

All return requests are subject to approval before the item is returned. We reserve the right to reject returns that do not meet our return conditions.

5. Refund Processing

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider or bank.

6. Return Shipping Costs

Unless the return is caused by our error, confirmed defect, or damaged delivery, return shipping costs are generally the responsibility of the customer.

Original shipping fees are usually non-refundable unless otherwise approved.

7. Exchange Policy

Exchanges may be offered for eligible products depending on stock availability.

If a replacement item is unavailable, we may offer another suitable resolution such as a refund or store credit.

8. Order Cancellation

Orders may be canceled before shipment or fulfillment begins.

Once an order has been processed or dispatched, cancellation may no longer be possible and the order may instead fall under this Return & Refund Policy.

9. Abuse of Return Policy

We reserve the right to refuse returns, refunds, or exchanges in cases involving policy abuse, fraudulent claims, excessive returns, or suspicious refund activity.

10. Contact for Return Support